The Shop's Shipping/Returns Fine Print

The Policies and Stuff for the ECHO FRAME, shipped by us, Kodama Bebop.

The Stuff from "the Vault" and our 3rd party Fulfillment Partner's Policies are below that.

Shit happens.

I'm paying for the pricey tamper-proof packaging tape and a lot of extra bubble protection, but there's insurance just in case a delivery driver decides to frisbee golf your shit.

We are insured but ONLY if we follow these MANDATORY steps in FULL to avoid claims stall and give us the best chance of a refund. Hence the tape for claims.

To be clear, it's a tremendous honor for you to even consider this artwork. It just sucks that there's scammers and delivery fine print that make the typing of all this legal stuff necessary.

All Echo Frames ship with a Signature Required policy.

If you miss the driver, the carrier will reattempt or hold for pickup. They leave a note with instructions of how to proceed.

Note that your signature only confirms receipt, not that the contents are OK so if it's damaged, we file a claim on your behalf and pending their approval, will get you a refund or a replacement and those instructions are below.

Missed / Unclaimed Packages
IF a package is returned to us because it wasn’t collected or signed for, it happens, but these Echo Frames are made to order and not refundable. We're a tiny shop and need to focus on the artwork and frame.

Therefore we can totally reship it after it returns to us but you'd need to cover a handling/inspection fee of $22 + new shipping label for whatever your shipping is.

Address Issues
If the address provided is wrong or incomplete, the same reshipping terms above apply (new shipping + handling/inspection fee). This also applies if an order is refused, unclaimed, or the recipient has moved/no forwarding on file (new shipping + handling/inspection fee as well).

Orders may be shipped minutes after the order is placed or up to 4 days layer, depending on the build time/queue (though we hurry). We may be able to fix the address before shipment at no charge IF it's before the shipment so please Email kodamabebop.info@gmail.com (There is a dot between bebop and info) and we'll see what we can do for you.

Theft After Delivery
That's why we have a mandatory signature policy. If tracking shows Delivered and the package is stolen afterwards, that is considered not shipping damage.

Returns Need Approval
Please do not send anything back until we give return instructions. Unapproved returns may be refused. If we ship the wrong item or a part is missing (not shipping damage) tell us within 7 days of delivery and we'll make it right. Each package is photographed and matched to the ORDER submitted prior to shipping so this is extremely rare but in the off chance, we'll see what can be done.

What’s Not Considered Damage
Minor carton scuffs/dents/tears that don’t affect the item aren’t considered damage.

ECHO FRAMES ARE MADE BY HAND AND SHIP AS THEY ARE MADE. KNOWN OR INTENTIONAL IMPERFECTIONS ARE DOCUMENTED ON THE “GLITCHES” PAGE; BY PURCHASING YOU ACKNOWLEDGE THESE IN ADVANCE. NO RETURNS FOR DISCLOSED IMPERFECTIONS UNLESS WE SHIP THE WRONG ORDER/ITEM.

I think that by purchasing this big bad beauty with it's tiny glitches you've confirmed you're cool with it. There's an entire page blasted that shows every tiny thing that might be a deal breaker and considered "glitches." Most people can't see them, but please be sure to check the page to confirm. Purchasing means you're cool with it and accept all these terms.

If Damaged on Arrival, what to do. WITHIN 48 HOURS.

Note - INSURANCE CLAIMS ARE HANDLED BY THE CARRIER/INSURER AND ARE SUBJECT TO THEIR APPROVAL.

Bears repeating, that your signature only confirms receipt, not that the contents are OK so if it's damaged, we file a claim on your behalf and pending their approval, will get you a refund or a replacement. If the box looks rough, still sign and accept it but Don’t open yet.

The Steps

First take Photos right away BEFORE opening: take pictures of all box sides and the shipping label. This is why it has tamper proof tape. So that when it's opened, we can confirm it arrived this way to the carrier.
One-take video: record a single, unedited video of opening the box, showing the damaged box, AND the inner packing AND the damaged item AND the shipping label.
Timestamp: in your first photo, include a note: Order # — date — time — initials so we can fast track the entire thing and max chance of approval for the claim.
Email within 48 hours: reply to your order confirmation email with the photos and video.
Keep everything for 15 days: save the box, packing, and item for 15 days. The carrier may require in-person inspection at your local office
And then? As soon as we get all your info we'll take care of it as fast as we can and pending approval, will issue a refund or replacement.

Now what? Do you have to go somewhere with the busted goods? Maybe.

USPS: After we file the claim on your behalf, USPS may send you, the recipient a notice to bring the damaged item + original packaging to their local Post Office for inspection. The clerk inspects, may complete a form, and may retain the materials while the claim is processed. Keep everything until we confirm the claim is closed please.
UPS: After we start a claim, UPS will either schedule an inspection/pickup at your, the recipient’s address or instruct you, the recipient, to bring the package (with all packaging) to a UPS location. They inspect the box/packing, often return the item to the shipper of record after inspection. So please keep all materials until UPS tells us otherwise.

One more time just for fun - INSURANCE CLAIMS ARE HANDLED BY THE CARRIER/INSURER AND ARE SUBJECT TO THEIR APPROVAL.

Other Stuff to be clear on

SCOPE: U.S. ORDERS ONLY. IF WE EVER SHIP OUTSIDE THE U.S., LOCAL CONSUMER LAWS MAY APPLY AND CAN OVERRIDE PARTS OF THIS POLICY.

LATE CLAIMS: CLAIMS SUBMITTED AFTER 48 HOURS MAY BE DENIED UNLESS REQUIRED BY LAW. WE REVIEW EVIDENCE IN GOOD FAITH.

PACKAGING MAY BE REQUIRED: IF PACKAGING OR CONTENTS ARE DISCARDED OR UNAVAILABLE FOR INSPECTION, THE CARRIER MAY DENY THE CLAIM AND WE MAY BE UNABLE TO REFUND OR REPLACE.

WHO FILES THE CLAIM: WE FILE SHIPPING CLAIMS AS THE SHIPPER OF RECORD. PLEASE DO NOT OPEN A SEPARATE CLAIM WITH USPS/UPS—IT CAN DELAY OR VOID COVERAGE.

------------ Phew, what a mouthful. --------

In regards to NON- Echo Frames, so the Apparel, rePrint Canvases, DigiDoodle Canvases, puzzles, teddy bear or shower curtains, that's shipped by a 3rd party so we've got some policies to hold them accountable on your behalf. Let's get to it!

"the Vault" Stuff - Fulfillment Partner Shipping & Returns stuff

"the Vault" items are individually custom made to order, packaged and fulfilled by our fulfillment partner. For manufacturing errors (damaged, misprinted, defective, or wrong item), please notify us in writing to our email (end of this document) immediately within 30 days of delivery with dated photos of the defective item and packing slip.

And then?

Next, we open a reprint or refund claim on your behalf with the Fulfillment Partner based on their hard 30-day Policies to get you your shit fixed. If you miss the 30 days they'll refuse it.

Please don't return any item without written instructions.

Wrong/insufficient address, refused delivery, unclaimed pickup, unclaimed at customs, and the Carrier sends the package back to the Fulfillment Partner and held for 30 days to see what you want to do. If the Fulfillment Partner has to reship something, it'll require new postage paid by the customer.

For lost-in-transit shipments, please notify us within 30 days of the estimated delivery date. The replacement goes through once the Carrier confirms the loss on their tracking.

We handle all fulfillment issues directly—please don’t open separate cases with the carrier or our fulfillment partner.

What's not covered.

Delivered-but-not-received (porch theft) is not covered. If tracking shows Delivered, they won't reprint/refund.

Buyer's remorse or wrong sizes/colors are not covered.

Color/finish variations can occur between fabrics, pretreatments, monitors and screens, DTG variations thus are not considered a defect, therefore not covered.

Customs duties/taxes owed by the end customer are not covered.

Two Different clocks for returns, yet both 30 days HARD.

Claims that are filed too late is a thing! They'll refuse everything if it's not in their window.

Quality problems = gotta be reported within 30 calendar days of the delivery time, which is considered the day the carrier tracking shows "delivered."

Lost in Transit = those have to be reported within 30 calendar days of the ETA from the carrier's Tracking/Order No. They'll cover the reprint/reship once the CARRIER treats it as lost.

And please don't forget this is a tiny studio run by a human, so please please don't wait 29 days.

-- Copy Paste Stuff --

CONTACT EMAIL: KODAMABEBOP.INFO@GMAIL.COM (Notice the dot between bop and info please)

SCOPE: U.S. ORDERS ONLY. IF WE EVER SHIP OUTSIDE THE U.S., LOCAL CONSUMER LAWS MAY APPLY AND CAN OVERRIDE THIS POLICY.

RTS REFUNDS: RETURN-TO-SENDER PARCELS ARE NOT AUTOMATICALLY REFUNDED; RESHIPS REQUIRE NEW POSTAGE PAID BY THE CUSTOMER. UNCLAIMED RETURNS MAY BE DONATED AFTER ~30 DAYS BY THE FULFILLMENT PARTNER.

LATE CLAIMS: CLAIMS SUBMITTED AFTER THE 30-DAY WINDOWS (QUALITY OR LOST-IN-TRANSIT) MAY BE DENIED PER FULFILLMENT PARTNER POLICY.

THEFT: DELIVERED-BUT-NOT-RECEIVED IS NOT COVERED; WE DO NOT FILE OR ASSIST WITH THEFT CLAIMS—PLEASE SHIP TO A SECURE ADDRESS.

UNAUTHORIZED RETURNS: ITEMS RETURNED WITHOUT WRITTEN INSTRUCTIONS OR TO THE WRONG ADDRESS MAY BE REFUSED, DONATED, OR DISPOSED; NO REFUND.

EVIDENCE: CLEAR PHOTOS OF THE ITEM AND THE PACKING SLIP/LABEL ARE REQUIRED; INSUFFICIENT EVIDENCE MAY RESULT IN DENIAL.